Refunds & Returns
At JOD Stationery, we take pride in creating and offering products that bring creativity, personality, and joy to everyday life.
We want every customer to have a positive shopping experience. Please review our return and refund guidelines before completing your purchase.
Returns & Exchanges
Due to the nature of our products, return eligibility depends on the type of item purchased.
Custom & Personalized Products
All personalized and custom-made products are generally considered final sale.
This includes items featuring custom names, photographs, designs, colors, wording, or other personalized details.
Returns or exchanges are not accepted for changes of mind or customer-submitted personalization errors.
However, if your item arrives damaged, defective, incorrect, or contains an error made by JOD Stationery or our production partner, please contact us for assistance.
Non-Custom Products
Returns may be accepted on eligible non-custom products.
To qualify for a return:
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The item must be unused, unworn, and in its original condition.
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The product must include its original packaging, when applicable.
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A receipt or proof of purchase must be provided.
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The return must be approved by JOD Stationery before the item is shipped back.
Items returned without prior authorization may not be accepted.
Customers are responsible for return shipping costs unless the return is due to an error by JOD Stationery or as otherwise required by law.
Non-Returnable Items
The following products are generally not eligible for returns or exchanges:
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Custom and personalized products
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Digital downloads and printable products
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Made-to-order or print-on-demand products
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Used or worn bracelets and accessories
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Items damaged through misuse or improper care
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Final sale or clearance merchandise
Exceptions may apply to damaged, defective, or incorrect products and where required by law.
Damaged, Defective, or Incorrect Orders
If your order arrives damaged, defective, or incorrect, please contact us as soon as possible after delivery.
To help us resolve your concern, include:
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Your full name
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Order number
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A description of the issue
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Clear photographs of the item and packaging
Once we review the information, we will determine an appropriate resolution, which may include a replacement, refund, or another suitable solution.
Refunds
Once an eligible return or refund request has been reviewed and approved, you will receive confirmation of the refund decision.
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Approved refunds will be issued to the original payment method.
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Processing times may vary depending on your bank or payment provider.
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Original shipping charges are generally non-refundable unless otherwise required by law or the refund results from our error.
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Refunds cannot be issued to an alternative payment method.
Order Cancellations
If you need to cancel an order, please contact us as soon as possible.
Cancellations cannot be guaranteed once an order has entered processing or production.
Custom and personalized orders generally cannot be canceled once production has started.
Questions or Concerns?
If you have questions regarding a return, refund, exchange, or issue with your order, please reach out through our website's Contact Us page.
Our goal is to provide a helpful and positive customer experience while ensuring every order is handled fairly and professionally.
JOD Stationery — Created with Personality. Made with Purpose.