Processing & Shipping

Every order is prepared with care, whether you're purchasing stationery, handmade accessories, personalized gifts, or everyday essentials. Please review our shipping information before placing your order.

Order Processing

Our standard processing time is 5–7 business days.

Processing time is the time needed to prepare, create, package, or customize your order before shipment.

Please keep in mind:

Business days do not include weekends or holidays.
Custom, handmade, large, and specialty orders may require additional processing time.
Certain books, journals, and planners are produced on demand through third-party production partners.
Products with different processing times will have those details listed in their descriptions.
Orders containing multiple items may require additional preparation time.

Shipping & Delivery

JOD Stationery ships from the United States, although fulfillment locations may vary for products made through production partners.

Shipping time begins after your order has been processed and shipped.

Shipping rates and available delivery options are calculated at checkout.
Delivery estimates depend on the selected shipping method and destination.
Tracking information will be sent to the email address or contact information provided at checkout once your order ships.
Processing and shipping times are separate.

Please note that estimated delivery dates are not guaranteed.

Shipping Delays

While we work to prepare and ship orders promptly, occasional delays may occur due to:

Severe weather conditions
Holidays and increased shipping volume
Carrier disruptions
Production or fulfillment delays
Circumstances beyond our control

Once your package has been accepted by the shipping carrier, transit delays may be outside our direct control.

If you experience an unexpected delay, please contact us, and we'll do our best to assist.

Incorrect Shipping Addresses

Customers are responsible for entering accurate shipping information at checkout.

Please double-check your full name, street address, apartment or unit number, city, state, and ZIP code before completing your purchase.

If you notice an error, contact us as soon as possible.

Address changes cannot be guaranteed once an order has entered processing or has shipped.

Additional shipping charges may apply if a package must be reshipped due to an incorrect address provided at checkout.

Lost, Missing, or Delivered Packages

If your tracking information shows that your package has been delivered but you cannot locate it, we recommend:

Checking around your home, mailbox, porch, or designated delivery area.
Asking household members or neighbors whether they accepted the package.
Contacting the shipping carrier for additional delivery information.
Reaching out to JOD Stationery if further assistance is needed.

We will review reported shipping concerns and assist with available tracking information, carrier inquiries, and appropriate resolutions.

Digital Products

Digital products do not require physical shipping.

Once your purchase is complete, your digital files or download instructions will be provided electronically through the email address used at checkout or through the available download system.

Please check your spam or junk folder if you do not receive your download information.

Questions About Your Order?

If you have questions about processing, shipping, tracking, or delivery, please reach out through our website's Contact Us page.

We appreciate your patience, understanding, and support of our growing small business!

JOD Stationery — Created with Personality. Made with Purpose.