Order Changes & Cancellations

At JOD Stationery, we understand that mistakes happen and sometimes plans change! We encourage all customers to carefully review their order details before completing checkout.

If you need to make a change or request a cancellation, please contact us as soon as possible.

 

Order Changes

We may be able to accommodate changes to an order before processing or production begins.

Requested changes may include:

• Correcting names or spelling

• Updating personalization details

• Changing colors, sizes, or product options

• Updating photographs or custom designs

• Correcting shipping information

• Adjusting order quantities

Order changes are not guaranteed once processing or production has started.

Changes may also be limited by product availability, design approval, or fulfillment status.

 

Custom & Personalized Orders

Custom and personalized products are created specifically for each customer.

Once materials have been prepared, a design has been approved, or production has begun, changes and cancellations may no longer be possible.

Customers are responsible for reviewing all personalization information before submitting their order.

If a design preview is provided, please carefully check all details before giving final approval.

 

Order Cancellations

Cancellation requests must be submitted as soon as possible after an order has been placed.

• Orders that have not entered processing may be eligible for cancellation.

• Orders already in production may not be eligible for cancellation.

• Custom, handmade, and made-to-order products may become non-cancellable once production or preparation begins.

• Orders that have already shipped cannot be canceled.

If your cancellation request is approved, any applicable refund will be issued to your original payment method.

 

Shipping Address Changes

Please verify your shipping address before completing checkout.

If you notice an incorrect address, contact us immediately.

We will make reasonable efforts to update your information before shipment, but address changes cannot be guaranteed once an order has entered fulfillment or has shipped.

Additional shipping charges may apply if an order needs to be reshipped due to an incorrect address provided at checkout.

 

Need Assistance?

If you notice an issue with your order or need to request a change or cancellation, please contact us through our website's Contact Us page.

Include your order number, name, and a description of the requested change so we can assist you efficiently.

All requests are reviewed based on the order's current processing status and applicable consumer rights.

JOD Stationery — Created with Personality. Made with Purpose.